Air travel should be inclusive, safe, and stress-free for every passenger. With Air Dolomiti Special Assistance, passengers with unique physical, medical, or cognitive needs receive the care and attention required to make flying a smooth and enjoyable experience. Whether you’re managing a disability, recovering from surgery, or traveling with a senior family member, Air Dolomiti ensures you are never navigating the airport or flight process alone.
Making Air Travel Easier for Everyone
Air Dolomiti Special Assistance is designed for a wide range of travelers, including:
Individuals with reduced mobility
Passengers using wheelchairs or walking aids
Visually or hearing-impaired passengers
Travelers with mental health or cognitive conditions
Pregnant passengers requiring support
Families with children who have special needs
Seniors requiring mobility or boarding assistance
This thoughtful service is available at all stages of the journey—from check-in to baggage claim—providing peace of mind and a smoother travel experience.
Support Services Available
Air Dolomiti goes beyond basic service expectations by offering a tailored approach to special assistance. Available services include:
Wheelchair and mobility support
Pre-boarding privileges for more time and space when entering the aircraft
In-airport escorts for gate transfers or complex terminal layouts
Help with medical devices or medications on board
Storage of mobility aids and walking devices in aircraft holds
Seating accommodations, including aisle or front-row seating for comfort and safety
Travel support for service animals, according to European air travel regulations
These services are delivered by trained personnel who understand the importance of compassion, respect, and confidentiality.
Booking Special Assistance with Ease
Planning ahead is key. Passengers are encouraged to request special assistance when booking their ticket or at least 48 hours before departure. This allows Air Dolomiti to make the appropriate arrangements and ensure everything is in place on travel day. If you need help booking or updating your travel plans to include assistance, you can contact a support specialist directly at +1-855-742-0149. The team will walk you through the process and ensure your request is recorded properly.
Be prepared to provide some basic information, such as:
The type of assistance you need
Any medical equipment or mobility devices you'll bring
Whether you're traveling alone or with a companion
If a doctor’s note or medical certificate is required (for devices like oxygen tanks)
With this information, Air Dolomiti can fully prepare for your arrival and ensure your journey is seamless from beginning to end.
Day of Travel: What to Expect
Once you arrive at the airport, simply notify the ground staff that you’ve booked special assistance. You’ll be guided through every step of the process, including check-in, security screening, boarding, and deplaning. Staff are available to assist with luggage, carry-on storage, and any medical or mobility-related needs you may have. The service continues upon arrival, where assistance staff will help you reach baggage claim or meet any connecting transport services. To avoid delays, arrive earlier than usual—2 to 3 hours before your flight is generally recommended for special assistance passengers.
Why Air Dolomiti Special Assistance Makes a Difference
What sets Air Dolomiti Special Assistance apart is the airline’s genuine focus on empathy and service quality. It's not just about meeting regulations; it's about treating people with kindness and dignity. By choosing Air Dolomiti, you’re selecting a travel partner that respects individual needs, provides personalized care, and ensures every journey is as accessible as possible. Whether you’re a frequent flyer or preparing for your first flight with special requirements, you can trust Air Dolomiti to handle the details—so you can focus on the destination.
